Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hellokibventures@gmail.com. Please note that returns will need to be sent to the address that we will provide. Don't forget to add this email in your email listings so that our responses do not fall into your spams.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hellokibventures@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Your claim must be accompanied by the original order number and conclusive photographic evidence demonstrating the specific defect or damage. Upon verification and approval of the claim by us, a full refund of the purchase price will be issued to the customer’s original method of payment, or a replacement item will be dispatched at no additional cost.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

We are legally unable to offer complimentary returns, refunds, or exchanges resulting from customer error, including but not limited to incorrect size selection, incorrect color selection, or buyer's remorse. Customers seeking a voluntary return or exchange must contact us within return deadlines to request authorization. The customer shall bear exclusive responsibility for all logistical arrangements and financial costs associated with return shipping, which are strictly non-refundable.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that if you choose to personnalize our products, this EU regulation becomes obsolete.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hellokibventures@gmail.com.